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Payments & reports · 3 min read

Understand orders, sales, and payouts

Know where to find SpooLink sales activity and your connected Stripe payout details.

Review event activity

Use Orders & Sales in your merchant workspace to review orders and ticket sales for your events. Reconcile changes such as refunds against your records.

Check payout information

Your merchant payout page shows information from your connected Stripe account, including available and pending balance when Stripe provides it. A sale, an available balance, and a bank payout are different steps. Bank arrival dates are estimates.

Use Stripe for payment details

Stripe processes card payments and payouts for the connected merchant account. Processing fees, refunds, disputes, and other balance activity can affect the final payout. Use Stripe’s records for detailed reconciliation.

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