Terms of Service

These Terms of Service govern access to and use of SpooLink, including the SpooLink website, merchant dashboards, event ticketing tools, LiveGate admissions services, QR validation, staff tools, layouts, demo environments, APIs, webhooks, integrations, AI-assisted tools, payment-related integrations, reporting, and related services. By accessing or using SpooLink, you agree to these Terms.

If you use SpooLink on behalf of an organization, merchant, venue, sponsor, or other entity, you represent that you have authority to bind that entity to these Terms.

"SpooLink Services" means the SpooLink platform, website, software, APIs, merchant tools, ticketing services, admissions workflows, QR validation tools, dashboards, AI-assisted features, demo environments, documentation, and related services.

"Merchant" means an event organizer, venue, seller, business, nonprofit, sponsor, or other party using SpooLink to create, sell, manage, scan, or report on events, tickets, layouts, staff, or related operations.

"Authorized User" means a merchant employee, contractor, staff member, volunteer, scanner operator, administrator, developer, or agent who is permitted to access SpooLink through an account, role, or invitation.

"Customer Data" means information, records, files, event details, attendee data, ticket data, scan logs, layout data, branding assets, messages, prompts, and other content submitted to or processed through SpooLink by or on behalf of users or merchants.

"AI Input" means prompts, files, text, instructions, Customer Data, images, messages, or other materials submitted to AI-assisted tools by or on behalf of a user or merchant.

"AI Output" means content, summaries, suggestions, classifications, drafts, responses, recommendations, analyses, or other material generated by AI-assisted tools.

"Aggregated Data" means platform, usage, performance, event, scan, transaction, or operational information that has been aggregated or de-identified so it does not identify a specific person or merchant.

"Third-Party Services" means payment processors, hosting providers, database providers, email providers, analytics providers, AI providers, QR services, browser/device services, communication services, and other vendors or integrations used with or connected to SpooLink.

"Harmful Code" means malware, viruses, worms, trojans, scripts, instructions, or other technology intended to disrupt, damage, intercept, access, overload, or interfere with systems, data, networks, users, or services.

SpooLink provides event ticketing, LiveGate admissions scanning, QR code validation, merchant operations, staff management, layouts, reporting, demo sandbox environments, payment-related integrations, APIs, webhooks, AI-assisted support, and operational tools for live events.

SpooLink may add, remove, suspend, modify, limit, or discontinue features at any time, including beta, preview, sandbox, AI-assisted, or experimental features.

Merchants and users are responsible for all activity under their accounts, staff roles, access credentials, devices, integrations, and Authorized Users. Merchants are responsible for event accuracy, ticket inventory, pricing, taxes, refunds, venue operations, staffing, accessibility compliance, attendee communications, legal compliance, and all event-related obligations.

Merchants must ensure that Authorized Users understand and follow these Terms. An act or omission by an Authorized User may be treated as an act or omission by the merchant that granted access.

Users are responsible for maintaining secure credentials, restricting access to authorized personnel, configuring platform settings correctly, reviewing reports and scan results, and preserving independent records needed for legal, tax, accounting, refund, or operational purposes.

Tickets issued through SpooLink are subject to merchant availability, event policies, venue rules, taxes, fees, and applicable refund terms. A ticket is a revocable limited license to attend the applicable event.

SpooLink may refuse, cancel, void, refund, or restrict ticket activity where required by law, requested by a merchant, required by a payment processor, or reasonably necessary to address fraud, operational risk, chargebacks, duplicate activity, security concerns, or Terms violations.

SpooLink LiveGate may validate tickets as valid, duplicate, revoked, refunded, expired, voided, wrong event, invalid, or approved for override. Event operators and venues remain responsible for final admission decisions, crowd control, venue rules, safety, accessibility, age restrictions, security, and enforcement.

SpooLink scan results are operational aids and may depend on network availability, device condition, scanner configuration, staff training, and the accuracy of ticket data.

SpooLink is a technology platform and is not a bank, escrow provider, money transmitter, or payment processor. SpooLink may use third-party payment processors or payment-related integrations.

Merchants are responsible for taxes, fees, chargebacks, refunds, payout information, payment account accuracy, and compliance with payment processor terms. Payment processor, bank, card network, or third-party service rules may apply in addition to these Terms.

SpooLink may delay payouts, hold settlements, establish reserves, freeze accounts, suspend sales, cancel transactions, or investigate activity involving chargebacks, fraud, suspicious activity, canceled events, high-risk events, payment failures, legal risk, security risk, or Terms violations.

Merchants may not store, submit, or process full payment cardholder data through SpooLink except through approved payment processor workflows specifically intended for that purpose.

Refund obligations are generally controlled by the merchant unless otherwise required by law, processor rules, card network rules, or SpooLink policy. SpooLink is not responsible for canceled events, postponed events, venue disputes, performer no-shows, weather interruptions, merchant insolvency, admission disputes, event quality, or merchant refund decisions.

SpooLink may assist with operational refund workflows, but merchants remain responsible for the accuracy of refund policies, communications, and compliance.

SpooLink may rely on or integrate with Third-Party Services. Third-Party Services are governed by their own terms, privacy policies, service limits, availability, and security practices.

SpooLink is not responsible for third-party outages, errors, delays, security incidents, pricing changes, processor declines, webhook failures, email delivery issues, API changes, or changes to third-party terms.

By enabling or using an integration, the merchant represents that it has the rights, consent, and authority needed to transmit Customer Data to or from that Third-Party Service.

SpooLink may provide APIs, integrations, SDKs, webhooks, and developer tools. SpooLink may limit, modify, suspend, rotate keys, or revoke API access, and may enforce rate limits, permissions, security controls, or other restrictions to protect platform stability, security, and compliance.

Developers may not bypass access controls, scrape data, overload services, reverse-engineer restricted systems, misuse service credentials, expose secrets, interfere with other users, or use SpooLink APIs for unlawful, abusive, fraudulent, or competitive purposes.

SpooLink may provide AI-assisted tools for customer support, guidance, drafting, analysis, event operations, merchant workflows, administrative assistance, or internal assistance. SpooLink may also use AI-assisted tools to help route, summarize, investigate, or respond to customer support inquiries. AI-assisted tools may generate inaccurate, incomplete, outdated, duplicative, or unsuitable output.

Users are responsible for the responsible and informed use of AI-assisted tools, including reviewing AI Output before relying on it, using it, publishing it, sending it, or acting on it. AI Output is not legal, financial, tax, medical, safety, security, or other professional advice.

Users must not submit confidential, regulated, sensitive, third-party, personal, or proprietary data to AI-assisted tools unless they have the necessary rights, consent, authority, and legal basis to do so. Users are responsible for ensuring that AI Input does not violate law, infringe third-party rights, breach confidentiality duties, or expose data they are not authorized to submit.

SpooLink will not use Customer Data, AI Input, or AI Output submitted to SpooLink Services to train, fine-tune, or otherwise improve AI models without the user's or merchant's prior written consent. This commitment does not prevent SpooLink from using data to provide, secure, troubleshoot, support, audit, or enforce the SpooLink Services.

Merchants and users retain responsibility for Customer Data, including its accuracy, legality, permissions, consent, and use. Merchants are responsible for properly configuring SpooLink settings, staff permissions, integrations, and access controls.

SpooLink may process Customer Data as needed to provide, secure, maintain, support, improve, audit, and enforce the SpooLink Services. SpooLink may use Aggregated Data for analytics, product improvement, reliability, fraud prevention, market insights, and platform performance reporting.

Users are responsible for maintaining independent backups or records where required for operations, accounting, legal, tax, audit, or compliance purposes.

Unless SpooLink has entered into a specific written agreement permitting it, users may not use SpooLink to store or process protected health information, full payment cardholder data, or other regulated data requiring specialized contractual controls.

Users and SpooLink may exchange confidential or sensitive information. Each party should protect confidential information with reasonable care and use it only for purposes related to the services, support, legal compliance, business review, or enforcement.

If users provide feedback, suggestions, ideas, comments, or recommendations about SpooLink, SpooLink may use that feedback without restriction or compensation, provided SpooLink does not identify the user as the source without permission.

Users may not use SpooLink for unlawful activity, fraud, unauthorized resale, scalping, bots, scraping, security circumvention, reverse engineering, intellectual property infringement, abusive automation, spam, phishing, impersonation, doxxing, harassment, identity theft, credential theft, unauthorized access, malware, Harmful Code, denial-of-service activity, card testing, financial fraud, or attempts to bypass platform controls.

Users may not use SpooLink to generate, host, store, process, or distribute deceptive synthetic media, non-consensual intimate content, unlawful content, harmful content, malicious automation, unlawfully scraped datasets, or content intended to manipulate reputation, reviews, search rankings, or platform metrics.

Users may not use SpooLink for high-risk systems where failure could lead to death, serious injury, catastrophic damage, or emergency-response failure.

SpooLink may investigate, suspend, limit, disable, remove, terminate, or report activity if SpooLink reasonably determines that activity violates these Terms, creates legal, regulatory, payment, security, reputational, operational, financial, or third-party provider risk, threatens platform stability, involves fraud or abuse, or is required by law or a Third-Party Service.

SpooLink may disclose appropriate information to law enforcement, regulators, payment processors, vendors, or affected third parties where SpooLink believes disclosure is necessary or appropriate to investigate, prevent, or respond to unlawful activity, fraud, security incidents, legal requests, or Terms violations.

SpooLink has no obligation to monitor all user content or activity and does not assume responsibility for user or merchant content.

By using SpooLink, users consent to receive transactional emails, event notifications, operational messages, security alerts, ticketing updates, account notices, billing notices, support messages, and SMS notifications where applicable. Message and data rates may apply.

Users agree that notices, agreements, disclosures, and communications sent electronically may satisfy legal requirements that communications be in writing, unless applicable law requires another method.

SpooLink may maintain operational logs, admissions records, ticket lifecycle records, scan histories, payment-related records, support records, fraud-monitoring records, security records, API logs, and audit trails for operational, security, legal, compliance, analytics, and platform integrity purposes.

SpooLink may retain or delete records according to business needs, legal obligations, merchant configuration, third-party requirements, and platform policies.

SpooLink, LiveGate, platform designs, workflows, branding, software, user interfaces, ticketing systems, operational processes, documentation, and related intellectual property are owned by or licensed to SpooLoo, LLC. Unauthorized copying, reproduction, distribution, commercial exploitation, or derivative use is prohibited.

Users retain ownership of Customer Data, subject to rights granted to SpooLink as needed to provide, secure, support, improve, and enforce the SpooLink Services.

Users retain any rights they have in AI Input and AI Output, subject to the rights granted to SpooLink as needed to provide, secure, support, troubleshoot, audit, and enforce the SpooLink Services.

SpooLink is provided "as is" and "as available." SpooLink does not guarantee uninterrupted service, error-free operation, ticket sales, revenue generation, event success, admission outcomes, email delivery, payment approval, QR scan availability, third-party service availability, or platform availability.

Beta, preview, AI-assisted, sandbox, demo, and experimental features may change, fail, produce incomplete results, or be removed without notice.

To the maximum extent permitted by law, SpooLink shall not be liable for indirect, incidental, consequential, special, punitive, enhanced, or lost-profit damages, including losses related to event cancellations, business interruption, lost revenue, data loss, lost goodwill, security incidents, third-party failures, payment processor issues, admissions disputes, or inability to use the services.

Users and merchants agree to defend, indemnify, and hold SpooLink harmless from claims, losses, damages, liabilities, costs, and expenses arising from event operations, Customer Data, user content, misuse of the services, violation of these Terms, violation of law, infringement of third-party rights, payment disputes, refund disputes, taxes, venue issues, staff activity, or Authorized User conduct.

Users and merchants are responsible for claims arising from AI Input they submit, AI Output they choose to use, publish, send, rely on, or act upon, and decisions made from AI-assisted tools without appropriate human review. This includes claims alleging that AI Input or user-directed use of AI Output violates law, infringes third-party rights, breaches confidentiality duties, or harms another person or entity.

SpooLink may suspend or terminate access for violation of these Terms, nonpayment, security risk, suspected fraud, legal risk, misuse, inactivity, third-party provider requirements, or discontinuation of services. Users may stop using SpooLink at any time, subject to payment, refund, retention, and event obligations already incurred.

Termination does not affect provisions that by their nature should survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, audit records, dispute provisions, and enforcement rights.

SpooLink is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, power failures, network failures, labor disputes, war, terrorism, civil unrest, government action, payment network disruption, third-party service failure, internet outage, cloud provider outage, or emergency conditions.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Disputes shall be handled on an individual basis to the maximum extent permitted by law.

SpooLink may update these Terms from time to time. Updated versions will be posted on the platform with a revised effective date. Continued use of SpooLink after updated Terms are posted means the user accepts the updated Terms, except where additional notice or consent is required by law.

If SpooLink later offers enterprise, custom, or separately negotiated agreements, those agreements may continue to govern the applicable customer's use of SpooLink unless the negotiated agreement says otherwise.

SpooLoo, LLC d/b/a SpooLink

Website: https://www.spoolink.com

https://app.spoolink.com