Terms of Service

These Terms of Service govern access to and use of SpooLink, including its websites, merchant dashboards, AI-assisted tools and credits, demo and session scheduling, event ticketing, LiveGate™ admissions, QR validation, staff tools, point-of-sale (POS) workflows, seating charts and reservations, layouts, APIs, webhooks, payment integrations, reporting, and related services (collectively, the “SpooLink Services”). By accessing or using the SpooLink Services, you agree to these Terms.

If you use SpooLink for an organization, merchant, venue, sponsor, or other entity, you represent that you have authority to bind that entity to these Terms.

“Merchant” means an event organizer, venue, seller, business, nonprofit, sponsor, or other party using SpooLink to create, sell, manage, scan, or report on events, tickets, layouts, staff, or related operations. “Authorized User” means a person permitted to use a merchant account, role, or invitation.

“Customer Data” includes event, attendee, ticket, scan, staff, layout, branding, support, appointment, prompt, image, and operational information submitted to or processed through SpooLink. “AI Input” means material submitted to an AI-assisted feature, and “AI Output” means material generated by that feature.

“Third-Party Services” include payment processors, banks, hosting, database, email, analytics, AI, communications, and other providers or integrations used with the SpooLink Services.

SpooLink provides software for event creation and management, ticket sales, LiveGate™ admissions, QR validation, staffing, seating charts, seat reservations, layouts, POS workflows, reporting, merchant operations, demo and session scheduling, branding and AI-assisted creative tools, payment-related integrations, APIs, webhooks, and related workflows.

Features identified as beta, preview, testing, AI-assisted, or experimental may change, be limited, or be discontinued. SpooLink may add, modify, suspend, or remove features when reasonably necessary for operations, security, compliance, or product development.

Municipal pilots, negotiated programs, and specialized services may be subject to a separate written agreement. If a separate written agreement conflicts with these Terms, that agreement controls for the services it covers.

Merchants are responsible for account activity, Authorized Users, credentials, devices, integrations, event information, inventory, pricing, taxes, refund policies, venue operations, staffing, accessibility, attendee communications, and compliance with applicable law.

Users must keep credentials secure, grant only appropriate access, configure platform settings accurately, review reports and scan results, and preserve independent records required for accounting, tax, audit, legal, or operational purposes.

SpooLink does not currently require a platform subscription, setup fee, or annual platform fee to use its core event workspace. Specialized services, optional purchases, AI credits, or separately agreed programs may have additional charges that are disclosed before purchase or stated in a separate written agreement.

For each standard paid ticket purchased using a card, including a card-funded digital wallet, SpooLink currently charges a platform fee of 3.5% of the ticket price plus $0.75. Stripe or another payment provider may charge separate processing fees. The applicable checkout or merchant pricing screen controls if a different written rate applies.

Depending on the event configuration, disclosed platform and processing fees may be added to the buyer’s total or absorbed by the Merchant. Merchants are responsible for reviewing their pricing configuration and the disclosures presented before sales begin. When SpooLink displays a price for a live-event ticket, the most prominent total will include mandatory fees known and calculable at that time; applicable government charges, shipping, and affirmatively selected optional items may be disclosed and added later before payment.

Optional purchases are billed at the price and on the terms shown before purchase. Unless the applicable checkout, a separate written agreement, or law states otherwise, completed optional purchases and platform fees are non-refundable. Failed or overdue payments may result in retries, restricted capabilities, suspension, or termination.

Each successfully delivered AI-generated image uses one AI credit. A two-image comparison reserves two credits; only delivered images consume credits, and credits reserved for images not delivered are released. Free platform access does not include a recurring monthly AI-credit allowance. Earlier plan or separately granted credits may appear in the balance under their applicable grant terms.

Uploading, selecting, resizing, placing a QR code on, downloading, or printing existing artwork through the designated reuse tools does not consume an AI credit. A credit may be used when the Merchant intentionally asks an AI-assisted tool to create, redo, transform, or replace artwork.

AI-credit packs may be offered at the prices displayed before purchase. Purchased credits expire 12 months after purchase unless the checkout terms state otherwise. Price changes apply to future purchases and do not reduce the number of credits already purchased or change their stated expiration.

AI-credit prices cover access to the SpooLink service and are not a pass-through of an AI provider’s generation costs. SpooLink may record request identifiers, model and usage information, and estimated provider costs for operational reporting; these estimates do not create additional merchant charges.

AI credits have no cash value, are not transferable between merchants, and cannot be redeemed for cash. AI-credit purchases are final and non-refundable except for duplicate charges, credits not delivered because of a verified processing error, or where required by law. The checkout price and terms control if SpooLink later changes pack sizes or prices.

AI Output may be inaccurate, incomplete, duplicative, or unsuitable. Users must review AI Output before using, publishing, or relying on it. AI Output is not legal, financial, tax, medical, safety, or other professional advice.

Users may submit AI Input only when they have the necessary rights, consent, authority, and legal basis. SpooLink will not use Customer Data, AI Input, or AI Output to train or fine-tune AI models without the user’s or merchant’s prior written consent, but may process it to provide, secure, troubleshoot, support, audit, or enforce the SpooLink Services.

Unless a checkout expressly states otherwise, the event Merchant identified on the event page or checkout is the seller and merchant of record for event tickets. SpooLink supplies technology and payment integrations and is not the event organizer, venue operator, bank, escrow provider, money transmitter, or payment processor.

Before purchase, the applicable event page or checkout will disclose the Merchant, the applicable ticket total, known mandatory fees, and—before payment—any taxes, optional items, event restrictions, and the Merchant’s refund or cancellation policy. Ticket buyers are responsible for reviewing those disclosures. A ticket is a revocable limited license to attend the applicable event and remains subject to availability, venue rules, safety requirements, and event policies.

SpooLink may refuse, void, restrict, or assist with refunding ticket activity when requested by the Merchant, required by law or payment-network rules, or reasonably necessary to address fraud, disputes, duplicate activity, security, or operational risk.

The event-specific refund policy displayed by the Merchant before purchase controls ticket refund eligibility unless applicable law, card-network rules, processor requirements, or a written SpooLink policy requires otherwise. Ticket buyers should direct event and refund questions to the Merchant using the event contact information or SpooLink’s support channel.

The Merchant is responsible for communicating event cancellations, postponements, rescheduling, venue changes, performer changes, admission restrictions, and approved refunds. When a refund is approved, it is generally returned to the original payment method. The time for funds to appear depends on the payment processor and financial institution.

Platform, service, or processing fees may be non-refundable where permitted by law and disclosed before purchase. SpooLink may assist with the refund workflow, but the Merchant remains responsible for its event, refund decisions, policy accuracy, and legal compliance.

SpooLink uses third-party payment services, including Stripe, for applicable transactions. Processor, bank, card-network, and connected-account terms may apply in addition to these Terms.

Merchants are responsible for payment-account accuracy, payouts, taxes, fees, disputes, chargebacks, refunds, reserves, and compliance applicable to their ticket transactions. SpooLink is responsible for its own platform-fee obligations as required by law.

A Merchant that selects “Use my own tax process” remains solely responsible for determining jurisdictions, registrations, taxability, calculation, collection, reporting, filing, and remittance. SpooLink records the Merchant’s selection and acknowledgements but does not review, approve, validate, or provide legal or tax advice about the Merchant’s tax setup or conclusions.

SpooLink may prevent publication, ticket sales, or continued public listing when required merchant, payment, tax, legal, or event-launch steps are incomplete, invalid, revoked, or no longer satisfied.

Where allowed by the applicable payment arrangement and law, SpooLink or its payment providers may delay payouts, hold settlements, establish reserves, restrict sales, cancel transactions, or investigate activity involving fraud, suspicious activity, canceled events, high-risk events, payment failures, chargebacks, legal risk, or security risk.

For merchant-owned ticket sales processed through Stripe Connect, payment is charged through the applicable Merchant’s connected account. SpooLink does not substitute its platform account when the Merchant’s payment account is unavailable. AI-credit purchases are separate platform purchases and are not part of the Merchant’s ticket payouts.

Selecting “Use Stripe Tax” does not establish that tax collection is required, create a tax registration, or transfer filing or remittance obligations to SpooLink. Merchants must configure applicable registrations in their connected Stripe account and verify their tax treatment and readiness. A saved preference or completed readiness step is a workflow status, not a legal or tax determination.

Where POS tools are available, the Merchant is responsible for staff permissions, supported devices, verifying payment completion, recording cash or externally processed payments accurately, reconciling receipts, and handling refunds. Preparing a sale, entering a payment reference, or displaying a pending order does not establish that payment was completed. Device and processor availability may vary by account and environment.

Users may not submit or store full cardholder data through SpooLink except through an approved payment interface specifically intended for that purpose.

LiveGate™ may classify tickets as valid, duplicate, revoked, refunded, expired, voided, wrong event, invalid, or approved for override. Event operators and venues remain responsible for final admission decisions, crowd control, venue rules, safety, accessibility, age restrictions, staff training, security, and enforcement.

Scan results are operational aids and may depend on network availability, devices, configuration, and accurate ticket data.

Where assigned seating, tables, or capacity areas are supported, Merchants must verify the published chart, labels, accessible positions, inventory, pricing, and purchase mode. A temporary seat or inventory hold is not a ticket or completed purchase; it may expire or be released. A specific seat, table, or area is confirmed only when the applicable completed order and issued ticket identify it. Seat labels and accessibility markers do not replace venue verification or arrangements for accommodations.

Third-Party Services are governed by their own terms, privacy policies, availability, limits, and security practices. SpooLink is not responsible for third-party outages, processor declines, delivery failures, API changes, or changes to third-party terms.

By enabling an integration, the Merchant represents that it has the rights, consent, and authority required to exchange Customer Data with that service. Users may not bypass access controls, expose secrets, scrape restricted data, overload systems, reverse engineer protected systems, or misuse SpooLink APIs or webhooks.

Merchants and users remain responsible for the accuracy, legality, permissions, consent, and appropriate use of Customer Data. SpooLink may process Customer Data as necessary to provide, secure, maintain, support, improve, audit, and enforce the SpooLink Services.

SpooLink may maintain account, appointment, transaction, ticket, scan, support, fraud, security, API, and audit records for operational, legal, tax, dispute, compliance, analytics, and platform-integrity purposes. Users should maintain independent records where required.

Unless a specific written agreement permits it, users may not use SpooLink to store protected health information, full payment cardholder data, or regulated data requiring specialized contractual controls.

Users may not use SpooLink for unlawful activity, fraud, card testing, unauthorized resale or scalping, abusive automation, bots, scraping, spam, phishing, impersonation, harassment, identity or credential theft, malware, denial-of-service activity, security circumvention, intellectual-property infringement, deceptive synthetic media, non-consensual intimate content, or other harmful or prohibited activity.

SpooLink may investigate, limit, suspend, terminate, remove, or report activity that violates these Terms; creates legal, financial, payment, security, reputational, or operational risk; threatens platform stability; or must be addressed under law or provider requirements.

Users consent to transactional emails, ticket and event notifications, account and billing notices, operational messages, security alerts, support messages, and SMS communications where applicable. Message and data rates may apply. Marketing communications remain subject to applicable consent and opt-out requirements.

Electronic notices and agreements may satisfy requirements that communications be in writing unless applicable law requires another method.

SpooLink may allow prospective customers, Merchants, or Authorized Users to request or schedule demonstrations, onboarding reviews, training, or support sessions. Available services, hosts, dates, times, durations, and meeting methods may change and are not guaranteed until confirmed.

The person booking is responsible for providing accurate contact and scheduling information, observing the displayed time zone, and using cancellation or rescheduling controls when available. SpooLink may cancel, reschedule, reassign, or decline an appointment when reasonably necessary.

Calendar, email, or video-conferencing providers may be used to deliver invitations, reminders, joining information, or meetings. Those providers are Third-Party Services governed by their own terms and privacy policies. Missed appointments, delivery failures, or third-party outages do not create liability for lost business or other consequential loss.

SpooLink, LiveGate™, platform designs, workflows, branding, software, interfaces, documentation, and related intellectual property are owned by or licensed to SpooLoo LLC. Unauthorized copying, reproduction, distribution, commercial exploitation, or derivative use is prohibited.

Users retain their rights in Customer Data, AI Input, and AI Output, subject to the limited rights needed for SpooLink to provide, secure, support, troubleshoot, audit, improve, and enforce the SpooLink Services.

The SpooLink Services are provided “as is” and “as available.” SpooLink does not guarantee uninterrupted or error-free operation, ticket sales, revenue, event success, admission outcomes, message delivery, payment approval, QR availability, third-party availability, or the accuracy or suitability of AI Output.

To the maximum extent permitted by law, SpooLink is not liable for indirect, incidental, consequential, special, punitive, enhanced, or lost-profit damages, including losses involving canceled events, business interruption, data loss, third-party failures, processor issues, admission disputes, or inability to use the SpooLink Services.

Users and Merchants agree to defend, indemnify, and hold SpooLink harmless from claims, losses, liabilities, costs, and expenses arising from their events, Customer Data, content, AI Input, use of AI Output, misuse of the SpooLink Services, violations of law or these Terms, infringement, taxes, payment or refund disputes, venues, staff, or Authorized Users.

SpooLink may suspend or terminate access for nonpayment, violation of these Terms, fraud, security or legal risk, misuse, inactivity, provider requirements, or discontinuation of services. Users may stop using SpooLink at any time, subject to obligations already incurred.

Provisions that by their nature should survive termination remain effective, including payment obligations, intellectual property, confidentiality, disclaimers, limitations, indemnification, retention, disputes, and enforcement rights.

SpooLink is not responsible for delay or failure caused by events beyond reasonable control, including disasters, outages, labor disputes, war, civil unrest, government action, payment-network disruption, third-party failures, or emergency conditions.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Disputes shall be handled on an individual basis to the maximum extent permitted by law.

SpooLink may update these Terms by posting a revised version with a new effective date and providing additional notice or obtaining consent where required. Continued use after the revised Terms take effect constitutes acceptance to the extent permitted by law.

SpooLoo LLC d/b/a SpooLink

Website: https://www.spoolink.com

Application: https://www.spoolink.com

Support and legal inquiries: support@spoolink.com